How to Cancel a DGT Appointment: Office Booking (cita previa) and Exam Summons (citación)

When people talk about “cancelling a DGT appointment”, they can mean two very different things, and mixing them up has consequences.

The first is a courtesy anyone can do at any time. The second is only granted in exceptional cases and requires justification.

The DGT asks you to cancel your appointment if you cannot attend, so that someone else can use the slot. It is a free procedure, and there are three ways to do it:

1. DGT online office (sede electrónica): select the office where you booked the appointment and enter the date and the DNI of the person who was going to attend. You can then view the details and cancel it.
2. miDGT app: from the app you can request, check or cancel an appointment.
3. Phone 060: you can also ask for cancellation by calling 060.

If you need a new appointment, you can request one through the same channels. Cancelling the old one does not stop you from requesting another.

Cancelling a summons for an exam, theoretical or practical, is only provided for cases of force majeure. The reason is that missing an exam is recorded as not passed and uses up the attempt. For that reason, cancellation is only granted in exceptional cases that are duly justified.

The DGT gives a medical report as an example of justification, whether from your GP (médico de cabecera) or from a private insurer, as long as it is signed by an identified doctor with their full name and professional college number (número de colegiado).

To apply online:

1. You need an electronic ID card (DNI electrónico), a valid electronic certificate or Cl@ve credentials.
2. Access the general electronic register of the public administration.
3. As the receiving body, choose your nearest Jefatura or Oficina Local de Tráfico (Local Traffic Office).
4. In the subject line, write “Anulación de citación de examen” (exam summons cancellation), followed by your full DNI number.
5. Attach the official cancellation form and the documents that prove the reason.
6. Submit the application and keep the receipt.

This is a free procedure. The DGT warns that submitting through the register does not automatically mean the request will be granted, and it cannot guarantee a response time. Also, if the documents you send are not clearly legible, the request cannot be processed.

You can also hand the documents in at any Jefatura or Oficina de Tráfico. In that case, you first need to book an appointment, either online or by calling 060.

If someone submits the application on your behalf, they must be authorised in advance in the Register of Representatives (Registro de apoderamientos), and the application must show both your DNI and theirs. Arrange this early: the sooner you submit the request, the more time you will have before the exam date.

If you do not attend the exam and have not obtained a cancellation, the exam is recorded as not passed and the attempt is used up. Fee 2.1 (tasa 2.1), €94.05, covers two attempts, so missing one leaves you with only one.

If you use up both attempts, you have to submit a new application and pay another fee. For that reason, think carefully about whether you really cannot attend, and gather the documents that justify it before the exam date.

Being unable to attend because of force majeure is different from not feeling ready. In the second case, cancellation is not meant for that situation: what counts is taking the exam as well prepared as you can.

If you have time before the exam, use it for timed mock tests of 30 questions in 30 minutes and review your mistakes. If the date is still far away, you can request a place in a later session, but remember that a passed theory test is valid for two years and that attempts are limited.